Ticket prioritization guidelines
Default - Normal level
If a campus has a ticket that would qualify as High or Urgent status, in addition to opening a ticket, please also have a campus administrator or office text your campus technician and David Oestreicher so we can be sure to be aware of it quickly.
If a campus has opened a ticket that we consider a Medium level but that the campus administration feels should be prioritized higher, please have a campus administrator e-mail your campus technician. This should be the exception and not the norm.